Coinbase kupio firmu za korisničku podršku za 40+ miliona $

Coinbase kupio firmu za korisničku podršku za 40+ miliona $

https://techcrunch.com/2021/11/01/coinbase-acquire... link-img
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Firma će sada da se bavi korisničkom podrškom za Coinbase. Iz članka:

Coinbase is acquiring the startup Agara, which operates an AI-powered customer support platform, the two said Tuesday, as the cryptocurrency exchange looks to make it easier for users to join the service and seek assistance.

The firms didn’t share the financial details of the acquisition, but the size of the deal is between $40 million and $50 million, two people familiar with the matter told me.

Agara has built deep expertise in machine learning and natural language processing that it uses to improve user experience. The startup, which employs over 40 people, has amassed several larger customers across the globe and offers integrations with a number of popular services such as Salesforce, Shopify, and Twilio. After the acquisition, Agara will shift focus to Coinbase.

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