We are a diverse community of people, all working together to bring the best service possible to our customers. We are looking for talented individuals who want to work in an energetic, respectful, collaborative environment.

We expect you to be flexible, adaptive, quick-learner, and eager to provide great customer support. Seavus will offer you the resources, environment, and the right team members to make it happen.

If you possess:

• Work as helpdesk and support specialist
• Work with Windows, Linux and iOS operating systems, support and maintenance
• Work with Active Directory, Microsoft 365 environment, Exchange
• Work with Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Troubleshooting abilities
• Monitoring tools handling
• English proficiency

And it’s nice to have:

• Ability to prioritize assignments, handle shifting deadlines, multitasking, and work independently as well as in a team environment
• Ability to exercise good judgment, independently assess risk, and make critical decisions

Your role in the team will be:

• Support for employees on daily activities
• Prepare equipment for new employees, laptops, desktops, mobile phones
• Create and handle domain and email accounts, access for network locations, network printers, telephony, conferencing equipment and applications
• Monitoring system support and troubleshoot problems
• Analyzing root causes of Level1 and Level2 malfunctions and provide resolutions
• Resolving Level1 and Level2 problems within the defined schedules and service level agreements
• Driving incident resolution and process improvements to minimize impact to the production environment and business
• To develop a support plan to prioritize and resolve issues
• To work closely with business partners, vendors, and technical groups to provide support and escalations for technical incidents.
• To develop preventive measures and document issue resolution procedures

Perks for you:

• Comfortable, friendly, and supportive working atmosphere;
• Permanent employment and competitive salary;
• Technical mentorship;
• Private Health Insurance;
• Personal and professional growth within a stable environment;
• Social and sport benefits.

And check out about Seavus Life.