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Trizma

Incident Management Agent – English language (US)

OSNOVNO O POZICIJI

ROK

DANAS

LOKACIJA

SENIORITET

Junior

POLITIKA REMOTE RADA

Nema informacija

PREDUSLOVI

NEMA NAVEDENIH ZNANJA I VEŠTINA KOJE SU PREDUSLOVI

We are looking for new colleagues on a position of Incident Management agent who will be responsible for monitoring, logging, and escalating on incidents for more than 100 US customers with over 5000 ATMs in their fleet, 24/7.
Position includes communicating with both customers and our engineers on field to make sure problems are resolved and customer satisfaction is assured.

Requires rotation in work hours involving weekends, night shifts, holidays or sometimes extended hours as monitoring service for US customers is being provided 24/7.

We are offering: 

  What are we looking for: 

It is a plus if you possess: 

Duties and responsibilities: 

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