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Jatheon Technologies

Customer Support Engineer

OSNOVNO O POZICIJI

ROK

11 DANA

POLITIKA REMOTE RADA

'full remote'

PREDUSLOVI

NUŽNA ZNANJA

Jatheon Support Engineer

Jatheon Technologies is a global leader in email, social and telephony archiving systems and

solutions. With the deployment options of on-premise, virtual and cloud, Jatheon systems can be deployed in any size organization and satisfy any legal and compliance requirements for electronic records retention and production.

We are looking for an experienced Technical Support Engineer that can help us to maintain deployed products, communicate with our customers and address any product related issues.

There are three distinct products in Jatheon that you must have some experience with:

These solutions are monitored and maintained by a Technical Support team of 5 agents. They closely cooperate with our System Engineers, Developers, SRE and Application engineers along with Customer Success, Sales and Marketing teams in order to provide the best possible user experience with deployment, functionality and daily usage of our product line. 

You will be in direct contact with our customers, within our Service License Agreement response times and deadlines. Your role is to act as a product ambassador, understanding the urgency in requests set by customers.

RESPONSIBILITIES

Daily:

Weekly:

Monthly:

REQUIREMENTS:

Jatheon is a fully remote organization and a registered Serbian company. We offer fully paid  private health benefits for you and your family, a competitive salary based on experience, regular training, certifications (including AWS) and courses, unforgettable gatherings, possibility to choose your hardware, challenging problems to solve and much more.

Based on your desire and willingness to grow and learn this position offers growth potential into Sysdev, development and SRE roles. But we also expect and require commitment and dedication. Jatheon does things differently in many respects, all for the better (we think). We are a team of great and brilliant people, so we expect team players who will help us fight a good fight. Ready? 

This is a full-time position from 3pm – 11pm CET and periodic, 24 hours paid, passive on call duties. 

If you think we’d be a good fit, please send us a cover letter and resume in English.

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