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COING Inc

Customer Success Specialist

OSNOVNO O POZICIJI

ROK

DANAS

SENIORITET

Junior

POLITIKA REMOTE RADA

'Remote'

PREDUSLOVI

NUŽNA ZNANJA

POŽELJNA ZNANJA

crm

We’re looking for a customer success specialist for a full-time position.

About us

The company is focused on creating products that are used by millions around the world. Our most successful products include Clockify (time tracking app) and Pumble (team chat app).

Clockify is the world #1 time tracker, used by millions of people, from individuals to big companies like Hewlett-Packard Enterprise, American Express, Amazon, etc.

We pride ourselves on the culture we have in our company, and we are very careful about who we let in our team.

 About the position

We’re looking for a Customer success specialist who will work closely with our customers to understand their business model, current challenges, and goals then communicate how our products and features will add value to their business.

Your primary focus is on customer retention and onboarding. This means you will be responsible for training enterprise clients to use our products effectively. Also, your job will be to anticipate risk of churn and react proactively by monitoring usage metrics and employ retention strategies.

Responsibilities

Requirements

Nice to haves

What we provide

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