Developers tell Motherboard that connecting with fans humanizes the game development process and can help shield dev teams from backlash and abuse. A motivated Discord community can also help report bugs, weigh in on ideas, and build momentum for a strong launch.
Crucially for developers in the early access stage of development, the community turns into an army of volunteer testers and bug reporters helping to make the game better.
Becoming a viral success in the video game world can come with a lot of new problems, namely: harassment and abuse of the developer team. ...the intimacy that comes with hanging out and chatting in Discord also helps humanize developers.